Last updated: 02/09/2025

Q-Cab Taxi Services is a taxi booking service that undertakes to hire Licensed London Taxis under the following Terms & Conditions. These Terms & Conditions govern all bookings made with Q-Cab Taxi Services Ltd (“we,” “us,” “our”). You agree to be bound by these terms.

A. General Terms and Conditions

Listed below are our General Terms and Conditions.
Additional terms may apply for specific services such as weddings, tours, etc. See B. Additional Terms and Conditions.

  1. A minimum fare of £40.00 is required on all journeys.
  2. There is a £8.50 fee to be paid (by credit/debit card) when the booking form is submitted, using Stripe’s secure payment system. We do not accept any other form of payment other than credit/debit cards.
  3. Q-Cab Taxi Services shall have no liability if the cost of a journey exceeds any taxi estimate given. Any taxi estimate given is supplied and accepted on the basis that it is an estimate only, net of any extras or fees, and is based upon the traffic conditions and tariff in place at the booked time.
  4. The charge on your credit/debit card statement will be listed as “Q-Cab Taxi Services”.
  5. When a prospective customer wishes to proceed on the basis of an estimate received, they will make their booking using our online booking form, by telephone, by text message, or by email.
  6. Every effort will be made by Q-Cab Taxi Services to ensure that the taxi will arrive on time and reach destinations on time. Q-Cab Taxi Services shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control. It is the customer’s responsibility to ensure that clear instructions are given upon booking. It is also the customer’s responsibility to ensure that clear instructions are given to the driver on the day of the journey.
  7. The driver will travel by the most appropriate route on the day, unless instructed otherwise by the customer.
  8. Our taxis are fully insured for passenger and third-party claims under British law. Customers’ properties are carried entirely at their own risk and Q-Cab Taxi Services shall not be held responsible/liable for any loss/damage to such property.
  9. Q-Cab Taxi Services and its drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs, or whose behaviour poses a threat to the driver, the vehicle, other passengers, or the general public.
  10. Regarding Fixed Price Quotations: if the driver has to wait more than 15 minutes for the passenger to arrive after the confirmed arrival time, then the quotation will revert back to the full meter fare. In other rare and exceptional circumstances (e.g., road closures, diversions causing unusually heavy traffic, or any other circumstances beyond the driver’s control), the fixed price quotation will revert back to the full meter fare.
  11. Nothing contained in these terms and conditions can affect the customer’s statutory rights.
  12. Proceeding with a booking (either online, by email, by text message, or by telephone) implies that the customer has read and agreed to these Terms & Conditions.
  13. Soiling Charge: There will be an additional £60 charge for soiling the taxi if it requires the taxi to be taken out of service for cleaning.
  14. Car Park Fees: When the booking requires the taxi to be parked in a car park (e.g., waiting for the customer at an airport or seaport), the customer will be charged the car park fees in addition to the taxi fare.
  15. “Meet and Greet” Fees: when the booking requires meeting the customer in the arrival area of an airport or seaport, the customer will be charged a £15.00 fee, in addition to the taxi fare.
  16. Airport/Seaport Fees: Airport and seaport pick-ups and drop-offs will incur any fees imposed by the airport/seaport, currently £6.00 at Heathrow, £7.00 at Gatwick.
  17. For bookings made by telephone or email, the company requires the customer’s credit/debit card details to secure the booking. The company reserves the right to apply a deferred charge to the customer’s credit/debit card for the full amount before the booked date. This deferred charge is not an actual charge against the card but is a verification that the funds are available.
  18. These Terms & Conditions are subject to change.

Cancellation, Changes, and Refunds

Listed below is our General Cancellation, Changes, and Refund Policy.
Additional policies may apply for specific services (such as weddings, etc.) and are outlined in B. Additional Terms and Conditions below.

a. All changes and cancellations must be made by email to hello@qcab.co.uk.

b. All deposits are non-refundable, unless Q-Cab Taxi Services is unable to accept the booking or fails to provide the taxi as booked.

c. For short journeys, our change/cancellation period is 24 hours, unless specified otherwise. If a confirmed booking is changed or cancelled less than 24 hours before the scheduled pick-up time, or no notice is given, a full charge for the estimated journey cost will be made to the customer’s debit/credit card.

For long journeys, our change/cancellation period is 24 hours, unless specified otherwise. If a confirmed booking is changed or cancelled less than 24 hours before the scheduled pick-up time, or no notice is given, a full charge for the estimated journey cost will be made.

d. If the driver arrives at the designated pick-up address and the customer is not present or advises the driver that the service is changed or not needed, a full charge for the estimated journey cost will be made.

e. Q-Cab Taxi Services reserves the right to refuse any changes to bookings where the pickup point is outside the metropolitan area.

f. Q-Cab Taxi Services reserves the right to refuse or cancel any booking.

g. Q-Cab Taxi Services reserves the right to charge a £5.00 fee for booking changes.

Credit Balance Policy

If Q-Cab Taxi Services offers a credit to a customer, that credit is not transferable to a second party unless:

  1. The transfer of the credit is agreed by the company by prior arrangement.
  2. The second party agrees to the current quotation.
  3. The second party pays a transfer fee equal to 10% of the credit balance.
  4. All other usual Terms & Conditions are met.

The company will provide a quotation to the second party (based on current prices) and require the applicable deposit (non-refundable) to be paid by credit/debit card.

Q-Cab Taxi Services Ltd is a company registered in England and Wales with company number 16162023
Registered Office: 85 Great Portland Street, First Floor, London, W1W 7LT