Last updated: 02/09/2025

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

Contact details (name, phone number, email address).
Booking information (pickup and drop-off address, date, and time of travel).
Payment details (deposit and booking fees processed securely via third-party providers – we do not store your full card details).
Special requests or notes you provide when making a booking.

2. How We Use Your Information

We use your information to:

Process and confirm your booking.
Contact you regarding your journey or any changes.
Take payments for services in line with our Terms & Conditions.
Meet legal and regulatory requirements.

3. Data Sharing

We do not sell, rent, or trade your data with third parties.
Your booking details are shared only with the assigned driver and authorised staff to complete your journey.
Payment processing is handled securely by approved payment providers (e.g., Sage Pay / 3D Secure).

4. Data Retention

We retain booking records and payment confirmations for up to 12 months, unless the law requires us to keep them longer.
If you make a complaint or legal claim, we may retain related information until the matter is resolved.

5. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Ask for the correction of inaccurate information.
Request deletion of your data (subject to legal obligations).
Object to the processing of your data in certain cases.

📩 To exercise these rights, please contact us at: hello@qcab.co.uk

6. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. While no online service can guarantee complete security, we continually review our practices to safeguard your information.

📄 Cookie Policy – Q-Cab Taxi Services

Last updated: 02/09/2005

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the site function properly and improve your browsing experience.

2. How We Use Cookies

We use the following types of cookies:

Essential Cookies – required for the website and booking system to function.
Analytics Cookies – collect anonymous information on how visitors use our site to help us improve performance.
Preference Cookies – remember your booking details and settings for a smoother experience.

3. Managing Cookies

You can manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our booking system.